Return Policy

Returns:

• Returns are accepted up to 30 days after item has been received.
• All returns are subject to a 15% restocking fee. This fee may increase based on item condition upon return receipt. 
• Buyer is responsible for scheduling and paying for return shipping.
• Product must be unused with all original parts/packaging.
• Buyer will not be reimbursed for original shipping costs. Although we offer free shipping on our products, we still incur outbound shipping costs.
• Refund will be initiated after product is received and inspected. Please allow 1-3 business days for refund after item is received.
• If a damaged or used item is returned, a partial refund will be applied to reflect the damage/use or missing parts.

Exchanges:

• Exchanges are accepted up to 14 days after item has been received.
• Product must be in original packaging and re-sellable condition for the exchange to be processed.
• ONLY unused items can be accepted.
• If a used item is sent back as an exchange, a restocking charge is applied to reflect the use/damage of the item. 
• Buyer is responsible for original item return shipping costs.

Order Cancellations:

• Buyer is only assessed a cancellation fee if the item has shipped.
• Cancellation fees include original shipping and return shipping charges.
• We try and ship most items within 24 hours. Please let us know as soon as possible!

Damaged Goods: 

• Damaged goods must be noted within 3 days of item receipt.
• Please contact us at platemate@serioussteel.com with images and a detailed description of the issue.

 Questions? Comments? Concerns? We actually like to hear from our customers! You can contact us by filling out our contact us form or email us at platemate@serioussteel.com. We try our best to answer emails with one business day.